Passengers on KLM Royal Dutch Airlines have a new way to check in—Facebook Messenger.
The airline on Wednesday announced that customers around the world can now use Facebook’s chat app to check in for flights, get boarding passes, and stay apprised of flight status updates. Plus, if you have questions, you’ll be able to contact a KLM agent directly via Facebook Messenger.
The new Messenger service will be available to all KLM customers who book on the airline’s website and opt to receive information via Messenger. The rollout starts today, and the feature should be widely available in the coming days and weeks, KLM said.
KLM is the first global airline to offer these services via Facebook Messenger.
The move comes after the airline last year first activated the Messenger button on its Facebook page, letting customers contact KLM agents through the platform. Since then, help cases increased by 40 percent, showing that “customers appreciate this form of communication,” KLM President and CEO Pieter Elbers said in a statement.
“We are now taking our service to customers a step further, offering them the option of receiving all relevant flight documents and information in a single Messenger overview,” he said. “We believe we should be where our customers are, and therefore Messenger and KLM are a good fit.”
This is just the latest in a slew of new features for Messenger, which topped 800 million monthly users in January. It has integrated with Uber, Lyft, and Spotify, and added support for video calls, GIFs, and the ability to send money to other people.